Question and Answers
1. Why should we buy from you?
We strive to deliver the best customer service and go above and beyond for each individual customer as each of them are equal. We insure you will leave feeling well taken care of with a 100% satisfaction guaranteed.
2. How do I order online?
First things first you will need to register. If you have a tax ID, have it ready as that is what you will need to purchase wholesale. Follow the prompt that will ask you to generate a password. The last screen will thank you for registering and require you to login in to your email to activate your account as a safety procedure. If you have already registered just click sign in to buy.
3. I placed an order can I cancel?
You have 24hrs from the time you placed your order to cancel or change your order. Please Email us (email@example.com) to let us know about the cancelation if it is with in that time frame.
4. Is it safe to shop on your website?
yes, our website is authenticated with VeriSign trust seal which concludes you can shop online.
5. What kind of payments do you accept?
We accept all forms of credit as well as PayPal. Wire transfers for international purchases.
6. Where is the jewelry made?
Most of All the items you see on our website are hand made by us out of our factory in India, Turkey and Thailand
7. Are the stones natural?
Yes, we guarantee our product, if you have further questions about authenticity please contact our email address and we will get back to you with in a timely manner.
8. Do you ship internationally?
Yes, we do ship internationally please note that shipping time and prices vary for international shipments and are only shipped via UPS. You will be able to select from a variety of options on the shipping information page in your order process which will vary in price.
9. What is the minimum order?
Single items can be purchased on our website for retail. If you are a wholesale customer and are looking to buy quantity to insure you receive the best deal possible the minimum is $400.00 USD
10. Is my product insured?
You will have an option before processing you order to enter the amount in which you wish to insure. The first $50.00 is free for domestic shipments. We are not responsible for any items lost or stolen if you chose not to insure.
11. What is your return or exchange policy?
We do have a return and exchange policy <(clickable link) that will explain thoroughly in detail the time length and the differences between instore purchases and online/tradeshow/showroom purchases.
12. What address do I return product to?
1402 SE Everett Mall Way
Everett, WA 98208
13. Can you manufacture my own designs for me?
Yes. You are welcome to speak further with us about. Just email us in full detail want you would like, and we will contact you with in a timely manner to discuss prices depending on quantity.
14. How do returns work when shipping internationally?
International Shipping process must pass through customs which can take time and vary. No returns or exchanges on international purchases.
15. Who do we contact for further questions?
You can email firstname.lastname@example.org we will get back to within the same business day.
16. Can I access my previous orders to re order and simplify my process?
Once logged in you can there will be a link under your account called “My previous orders”, After clicking that you will be brought to a page that shows your previous order history. Each one you can click on and review what you have purchased. You can select item individually and add to your current cart or scroll to the bottom and click reorder which will automatically bring you to a screen to finalize your payment on your reorder. Note that this is a separate transaction from the one you initially.